Refund & Return Policy

1. Custom Apparel

Due to the customized nature of our products, all sales of personalized, embroidered, or branded apparel are final. We cannot accept returns or offer refunds on custom B2B or individual orders unless the product is defective upon arrival.

2. Defective Items

If you receive a defective or misprinted item, please contact us at vastracartel@gmail.com or via WhatsApp within 7 days of delivery. We will require photographic evidence of the defect. Approved claims will be replaced at no additional cost.

3. Sizing Issues

We provide detailed sizing guides prior to bulk orders. We are not responsible for items that do not fit if they match the ordered size specifications. We highly recommend ordering a sample before finalizing bulk B2B purchases.

4. Order Cancellations

Custom orders can only be canceled if production has not yet started. Once fabrics are cut or embroidery has begun, the order cannot be canceled or refunded.